Help centre
Quick answers to the questions we hear most.
Orders & shipping
How long does shipping take?
How long does shipping take?
Orders are processed in 1–3 business days and usually arrive within 5–10 business days, with tracking.
Can I change or cancel my order?
Can I change or cancel my order?
Email us as soon as possible at support@pantherday.com. If your order hasn't shipped yet, we'll do our best to help.
How do I track my order?
How do I track my order?
Use our Track your order page or the link in your shipping email.
Returns & refunds
What is your return policy?
What is your return policy?
Every order is covered by our 30-day money-back guarantee. See our refund policy for details.
How do I start a return?
How do I start a return?
Email support@pantherday.com with your order number and we'll guide you through it.
Heated wear
Is a power bank included with the heated slipper boots?
Is a power bank included with the heated slipper boots?
No. They work with any standard USB power bank or USB wall adapter, which fits the hidden zip pocket.
Are they safe?
Are they safe?
They run on low-voltage 5V USB power. The heating element is sewn inside the lining and never touches your skin. Don't use while sleeping and keep away from water.
How do I clean them?
How do I clean them?
Switch off and remove the power bank first. Spot clean with a damp cloth and mild soap. Don't machine wash or soak the heating area.
Keepsake jewellery
What's included?
What's included?
Each necklace comes with a printed message card and a gift box, ready to give.
Can I send it straight to the recipient?
Can I send it straight to the recipient?
Yes – just enter their address at checkout.